Support

An iPhone or iPad with iOS 27 or iPadOS 27. Label scanning needs a device with Apple Intelligence turned on; everything else works without it, and you can always type a product in.

Open Regimen, tap +, and choose Scan Label. Scan the label (front first, then the facts panel or prescription label), check the numbers it found, then set how you take it. Every number shows where on the label it came from; tap one to fix it.

Yes. Settings › Times lets you move Breakfast, Dinner, and Evening, add your own times, and turn reminders off for a time. To shift today only, tap a time on Today.

• Check Settings › Notifications › Pillshelf on your device: Allow Notifications should be on.
• Check Focus modes. Add Pillshelf as an allowed app if reminders should come through.
• In Pillshelf, Settings › Reminders lists what's scheduled. Open the app every week or two so it can plan ahead; if it runs low, it sends a "Reminders Are Paused" notice first.

Yes: turn off Settings › Show Names in Reminders.

• Spread the pills out on a plain surface that contrasts with them, so they don't touch.
• Hold the phone straight above them, with all of them in the frame.
• Orange dots are pills Pillshelf wasn't sure about. Tap a dot to remove it, tap a pill without one to add it, and touch and hold a dot that covers two pills.
• For a big bottle, count in batches; they add up.

Sign in to the same Apple Account on both and keep iCloud on for Pillshelf. Changes sync in the background, usually within a minute.

Settings › Recently Deleted keeps deleted items for 30 days. Tap Restore.

Settings › Export writes CSV and Markdown files to a folder you pick and keeps them up to date. To give your doctor a summary, use Regimen › Health › Share Medication List.

Pillshelf is free for one week. After that it's $2.99 a month, $19.99 a year, or $49.99 once. Prices may differ by country and are shown in the app before you buy.

Settings › your name › Subscriptions on your iPhone or iPad, then Pillshelf. You keep access until the end of the period you paid for.

Nothing is deleted. You can still open the app, see your history, edit what you have, and export. Logging doses, reminders, label scanning, and pill counting stop until you subscribe again. If your plan is set not to renew, Pillshelf tells you three days and one day before.

Open Settings › Subscription in Pillshelf and tap Restore Purchases, signed in to the Apple Account you bought with.

Apple handles refunds at reportaproblem.apple.com.